1. Return window

You may request a return of an eligible product within 30 calendar days after delivery. A request is not approved until ΛLΛV provides return instructions or confirms another remedy.

Items mailed without authorization, outside the return window, or to an incorrect address may be refused or delayed.

2. Eligible apparel and lifestyle products

To qualify for a discretionary return, an item must be:

• unworn, unused, unwashed, unaltered, and free from odor, stains, cosmetics, pet hair, or damage;
• returned with original tags, accessories, protective materials, and packaging when reasonably possible;
• accompanied by valid proof of purchase from alav.shop; and
• not identified as final sale or otherwise excluded before purchase.

3. Products that are generally not returnable

Except where defective, damaged, incorrect, or otherwise required by law, the following are generally final sale:

• opened coffee, food, beverages, or other consumable products;
• products with a broken hygiene or safety seal;
• personalized, customized, altered, or made-to-order products;
• gift cards and other stored-value products, except where law requires redemption or refund;
• items marked “Final Sale,” clearance items expressly identified as non-returnable, and promotional samples; and
• products damaged after delivery through misuse, improper care, ordinary wear, or failure to follow instructions.

4. Damaged, defective, contaminated, or incorrect products

Contact us promptly after discovery and provide the order number, description of the issue, and clear photographs of the item, packaging, and shipping label. Keep the product and all packaging until we provide instructions.

After review, we may offer replacement, repair, store credit, partial refund, full refund, or another remedy consistent with applicable law and the circumstances. We may require return of the product at our expense.

5. How to request a return

• Email info@alav.shop with the order number and item you want to return.
• Explain the reason and attach photographs when the product is damaged, defective, or incorrect.
• Wait for return instructions and use the authorized return address.
• Package the item securely and retain your shipping receipt and tracking information.

6. Return shipping

For an ordinary change-of-mind or fit return, the customer is responsible for return shipping unless we state otherwise. Original shipping charges are not refundable unless required by law or the return results from our error.

If we provide a prepaid label, its actual cost may be deducted from the refund when disclosed and legally permitted. ΛLΛV is not responsible for a return lost before it reaches the authorized return location, so tracked shipping is recommended.

7. Inspection and refunds

Returned products are inspected before approval. If an item fails the eligibility requirements, we may deny the refund or reduce it to reflect loss in value where permitted by law.

Approved refunds are issued to the original payment method unless another method is required by law or agreed in writing. After we process a refund, the bank or payment provider may need additional business days to post it.

8. Exchanges

Exchanges depend on inventory and are not guaranteed. We may ask you to return the original item and place a new order. Price differences, taxes, discounts, and shipping charges may apply to the replacement order.

9. Promotions, bundles, and gifts with purchase

If a returned order qualified for a discount, bundle price, free gift, or promotional shipping, the refund may be recalculated based on the items kept. A required promotional item that is not returned may be deducted at its disclosed or reasonable value where permitted by law.

10. Return abuse and fraud

We may refuse discretionary returns associated with suspected fraud, altered merchandise, repeated abuse, false claims, or violations of our Terms. This does not affect rights and remedies that cannot legally be limited.

11. Statutory rights

This Policy provides contractual return rights in addition to any mandatory rights under applicable consumer law. If local law gives you greater protection, that law controls.