By visiting, browsing, creating an account, submitting information, placing an order, downloading or using a related application, or otherwise using a ΛLΛV service, you agree to these Terms and any policies incorporated by reference.

If you do not agree, do not use the services or place an order. If you use the services for an organization, you represent that you have authority to bind that organization.

The website alav.shop and related services are operated under the brand ΛLΛV, also written as “ALAV” for technical, payment, search, or accessibility purposes. “ΛLΛV,” “ALAV,” “we,” “us,” and “our” refer to the seller or service operator identified in the applicable order confirmation, payment record, or legal notice.

Customer and legal inquiries: info@alav.shop or +1 (737) 377-5555.

You must be legally capable of entering into a contract. If you are under the age of majority where you live, a parent or legal guardian must supervise and authorize your use and purchase.

You agree to provide accurate, current, and complete information; protect passwords and access codes; and notify us promptly of unauthorized activity. You are responsible for activity conducted through your account unless applicable law provides otherwise.

We may require reasonable identity, address, payment, or anti-fraud verification before accepting or fulfilling an order.

We try to describe products accurately, but colors, textures, dimensions, weights, packaging, labels, and other details may appear differently depending on screens, lighting, production runs, natural materials, roasting, or supplier changes.

Unless a specific guarantee is expressly stated, product photographs are illustrative. Product availability is not guaranteed and inventory may change before an order is accepted. We may correct typographical, pricing, inventory, or description errors and cancel affected orders, subject to required refunds.

Your checkout submission is an offer to purchase. An automated acknowledgment only confirms receipt; it does not necessarily constitute final acceptance. We accept an order when we issue an acceptance confirmation, begin fulfillment, or ship the product, depending on the checkout flow.

We may limit quantities or decline or cancel an order for legitimate reasons, including inventory shortages, suspected fraud, payment failure, pricing error, resale concerns, legal restrictions, address issues, or violation of these Terms. If we cancel after capturing payment, we will issue the required refund.

Prices may change without notice before purchase. The price shown at checkout, together with accepted taxes, shipping, and disclosed charges, controls the order. Unless stated otherwise, prices are in U.S. dollars.

Applicable sales, use, excise, import, or similar taxes may be collected. For international orders, the recipient may owe duties, brokerage fees, or local taxes not collected at checkout.

You represent that you are authorized to use the selected payment method. Payment providers may place an authorization hold before final capture. We may use third-party processors and fraud-prevention providers and may request additional verification.

Do not initiate a chargeback for an issue that can reasonably be resolved through customer support without first contacting us, except where immediate action is necessary to protect your legal rights or account security. Nothing limits lawful payment-dispute rights.

Shipping methods, estimates, charges, restrictions, tracking, address requirements, and international terms are described in our Shipping Policy and at checkout.

We will maintain a reasonable basis for any stated shipment timeframe. If we cannot ship within the promised or legally required period, we will provide delay, consent, cancellation, or refund options as required by law.

Any transfer of title or risk is subject to applicable law and does not eliminate non-waivable rights concerning merchandise not shipped or received.

Eligible returns are governed by our Returns & Refunds Policy, which is incorporated into these Terms. The policy should be reviewed before purchase.

Opened consumables, customized goods, hygiene-sensitive products, gift cards, and clearly marked final-sale products may be excluded except where defective, incorrect, or otherwise required by law.

Size charts and fit notes are guidance, not a guarantee of fit. Measurements may vary within reasonable manufacturing tolerances. You are responsible for reviewing the applicable product page before purchase.

Follow the sewn-in care label. Damage caused by improper washing, drying, ironing, alteration, chemical treatment, or ordinary wear is not a product defect.

Review packaging for ingredients, allergens, storage, preparation, use-by information, and warnings. Website summaries do not replace the product label. Individuals with serious allergies, sensitivities, pregnancy-related concerns, medical conditions, or medication interactions should consult an appropriate professional before consumption.

Taste, aroma, crema, grind performance, and appearance may vary by origin, harvest, roast, storage, water, equipment, and preparation. These natural variations are not necessarily defects.

Preorders, made-to-order items, limited releases, and backorders may have special availability, cancellation, return, and shipment terms disclosed before purchase. Estimated dates may change; legally required delay and refund rights remain available.

If ΛLΛV offers a recurring subscription, the price, frequency, renewal terms, cancellation method, and material conditions will be clearly disclosed before enrollment. We will obtain any consent required by law and provide required acknowledgments and renewal notices. Separate subscription terms may apply.

Promotions may have eligibility, timing, quantity, territory, channel, or product restrictions. Unless stated otherwise, offers cannot be combined, transferred, redeemed for cash, or applied retroactively. We may cancel misuse or fraud while honoring mandatory consumer rights.

Gift cards and stored value are subject to the terms displayed at purchase and applicable federal and state law. Lost or stolen codes may not be replaceable without proof of purchase.

If you submit a review, photograph, video, idea, comment, or other content, you represent that it is truthful, lawful, based on genuine experience where applicable, and does not infringe another person’s rights.

You retain ownership of your content but grant ΛLΛV a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, reproduce, adapt for formatting, publish, display, and use it to operate and promote the services, subject to applicable privacy and advertising laws.

Material relationships, free products, discounts, employment, or other incentives connected to an endorsement must be clearly disclosed. We may moderate content, but we do not promise to review every submission.

The ΛLΛV name, stylized wordmark, logos, designs, product names, photography, graphics, text, interfaces, software, and other brand materials are owned by or licensed to ΛLΛV and protected by intellectual-property law.

No right or license is granted except the limited, revocable right to use the services for lawful personal shopping. You may not copy, scrape, reproduce, modify, sell, create derivative works, register confusing identifiers, or use brand assets without written permission.

Copyright complaints may be sent to info@alav.shop with identification of the work, allegedly infringing material, contact information, a good-faith statement, an accuracy statement, and a signature. We may request additional information required by law.

You may not:

• use the services for fraud, unlawful resale, money laundering, sanctions evasion, infringement, harassment, or other illegal activity;
• interfere with security, access controls, checkout, inventory, rate limits, or technical operation;
• introduce malware, use automated purchasing tools, scrape protected content, or attempt unauthorized access;
• misrepresent identity, payment authority, eligibility, endorsements, or affiliation with ΛLΛV;
• abuse promotions, returns, reviews, chargebacks, loyalty programs, or customer-support processes; or
• use products in an unsafe, unlawful, or commercially misleading manner.

Payment processors, hosting providers, app stores, delivery carriers, social platforms, analytics providers, and external websites may have their own terms and privacy practices. ΛLΛV is not responsible for an independent third party’s services except to the extent required by law.

Our Privacy Policy explains how personal information is collected, used, disclosed, and retained.

You consent to receive transactional communications electronically. Marketing messages are subject to separate consent where required, and you may unsubscribe using the provided method. Unsubscribing from marketing does not stop necessary order, safety, account, or legal communications.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ΛLΛV DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT DIGITAL SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR COMPATIBLE WITH EVERY DEVICE. EXPRESS PRODUCT WARRANTIES, IF ANY, ARE LIMITED TO THOSE STATED WITH THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO THEY MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ΛLΛV AND ITS OWNERS, AFFILIATES, PERSONNEL, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY ARISING FROM THE SERVICES OR PRODUCTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOTAL LIABILITY FOR A CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID ΛLΛV FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE EVENT OR (B) ONE HUNDRED U.S. DOLLARS.

This limitation does not apply where prohibited, including liability that cannot be limited for fraud, willful misconduct, certain personal injury, statutory rights, or other non-waivable obligations.

To the extent permitted by law, you will defend, indemnify, and hold harmless ΛLΛV and its affiliates and personnel from third-party claims, losses, and reasonable costs arising from your unlawful use, violation of these Terms, infringement, fraud, or user content. This obligation does not apply to the extent a claim results from ΛLΛV’s own unlawful conduct.

Governing law. These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs arbitration. Mandatory consumer protections of your home jurisdiction remain available where they cannot be waived.

Informal notice. Before starting arbitration, either party must send a written notice describing the claimant, account or order, facts, legal basis, and requested relief. Send notices to info@alav.shop with the subject “Legal Dispute.” The parties will attempt in good faith to resolve the matter for at least 30 days.

Individual arbitration. Except for eligible small-claims matters, requests for public injunctive relief that cannot lawfully be arbitrated, and claims concerning misuse of intellectual property, disputes will be resolved by individual binding arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules.

No class proceedings. To the extent permitted by law, disputes must be brought only in an individual capacity, not as a plaintiff or class member in a class, collective, coordinated, consolidated, mass, or representative action. The arbitrator may award relief only to the individual party.

Opt-out. You may opt out of this arbitration agreement by emailing info@alav.shop within 30 days after first accepting these Terms. Include your full name, account email, mailing address, and a clear statement that you opt out of arbitration. Opting out does not affect other Terms.

Courts. Where arbitration does not apply, the parties consent to exclusive jurisdiction in state or federal courts located in New York, New York, unless applicable law requires another forum.

We may update these Terms prospectively. Material changes will be communicated in a reasonable manner and will not retroactively alter completed purchases unless permitted by law and agreed where required.

We may suspend or terminate accounts or access for security, legal, operational, or violation-related reasons. Terms that by nature should survive — including payment obligations, intellectual property, disclaimers, liability limits, dispute provisions, and indemnification — will survive.

These Terms, the Privacy Policy, Shipping Policy, Returns & Refunds Policy, and checkout disclosures form the agreement concerning the relevant use or purchase. If a product-specific written term conflicts with a general provision, the more specific term controls for that product.

If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will continue. Failure to enforce a provision is not a waiver. You may not assign these Terms without consent; we may assign them in connection with a merger, reorganization, financing, asset transfer, or business succession, subject to law.

Headings are for convenience. “Including” means “including without limitation.” Electronic records and signatures may be used to the extent permitted by law.